Thomas Harrison
30 Sept 2025
Technology Reform, Digital Maturity, Sector Challenges & the Strategic Imperative for Action.
Executive Summary
Australia is undertaking a generational overhaul of its aged care system. The Aged Care
Act 2024, commencing on 1 November 2025, introduces sweeping changes to compliance,
quality, reporting, workforce management, data governance, and service delivery. These
reforms coincide with the release of the Aged Care Data & Digital Strategy 2024–2029,
which sets a national vision for a fully integrated digital ecosystem across government, aged
care providers, consumers and software vendors.
The sector faces structural workforce shortages, heightened consumer expectations, rising
clinical complexity, tightening regulation and accelerating cybersecurity threats. Technology,
once a back-office tool, has become the strategic foundation for safe, high-quality care.
Providers who do not achieve sufficient digital maturity will face existential risk.
The Blunt Message for Executives
Digital transformation is no longer a technology project, it is an organisational survival
strategy. Providers who invest early in modern, secure, integrated systems will be positioned
to deliver higher-quality care, reduce operating costs, achieve regulatory compliance and
enhance sustainability. It’s up to all of the executive to understand being Digital, it is your
number one priority. Compliancy will be costly if you don’t.
Providers who delay will face escalating costs, operational disruption, and increasing
regulatory exposure as 2025 approaches.